Infytel Communications Limited is a growth-mindset tech company that provides leading-edge technology solutions and services to companies. At the core, our motivation is business growth for enterprise corporations, and in an age of pro-internet technologies, leading-edge technology is the most effective enabler for business growth and customer experience. We seek out, develop, and deploy tailor-made solutions either in-house or through strategic technology partnerships; and serve it to forward-thinking companies.
We are recruiting to fill the position below:
Job Title: Customer Success Manager
Location: Lagos
Employment type: Full-time
Job Summary
We are seeking a proactive and customer-focused Customer Success Manager (CSM) to ensure customers derive maximum value from the company's products and solutions.
The ideal candidate will serve as a trusted advisor to clients, helping them achieve their business objectives through effective product adoption, user enablement, and continuous engagement.
The Customer Success Manager will be responsible for onboarding customers, conducting product training sessions, delivering presentations, identifying opportunities for increased product utilization, and ensuring customers are fully equipped to leverage all available features and functionalities.
This role requires strong communication, teaching, relationship management, and technology skills.
Key ResponsibilitiesDrive customer onboarding and adoption of company products and solutions.
Conduct product demonstrations, training sessions, workshops, and presentations for customers.
Guide customers on best practices and strategies for maximizing product value.
Build and maintain strong relationships with customers and key stakeholders.
Monitor customer engagement, satisfaction, and product usage.
Identify opportunities to improve customer experience and increase product utilization.
Proactively address customer concerns and coordinate resolutions with internal teams.
Educate customers on new features, updates, and enhancements.
Gather customer feedback and provide insights to product and technical teams.
Support customer retention, renewal, and growth initiatives.
RequirementsBachelor's Degree in Business, Information Technology, Computer Science, Marketing, or a related field.
2–5 years of experience in Customer Success, Account Management, Customer Support, Training, or a related role.
Strong presentation, facilitation, and teaching skills.
Excellent communication and relationship management abilities.
Tech-savvy with the ability to quickly learn and explain software and technology solutions.
Strong problem-solving and customer-centric mindset.
Proficiency in Microsoft Office Suite and CRM tools.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
