Customer Success Specialist

at Human-Aware Real-Time Solutions Limited

Full Time

Job Description:

This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.
This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.
The ideal candidate should be able to establish and maintain solid relationships with Human-Aware's key clients.

You will be responsible for growing the company's revenue by:

Ensuring that our key clients are satisfied with the services we provide.
Identifying new business opportunities that may benefit our key clients.

Responsibilities

Handle incoming calls or inquiries from prospective customers or clients.
Attract potential customers by answering product and service questions.
Conduct product demonstrations and foster and build customer relationships.
Maintain and manage existing customer accounts.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits while following up to ensure resolution.
Keep records of customer interactions, and file related documents.
Cross sell other products and services of the company.
Respond to customers' enquiries via email, live chat, and active social media platforms.
Stay current with changes and developments in the communications industry. This includes gathering competitive information on products and services.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

Would you like WhatsApp and Email notifications on more Customer Success Specialist job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

SUBSCRIBE TO PREMIUM ALERT

Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

Advance your career with BetaJob Certificates

Create account, take courses and earn verifiable certificates. Download and add certifications to your profile for better chance of getting hired.

Earn Certificates View Available Courses

Subscribe To Premium Alert To Get Hired Faster!

Get seen by employers With premium alert subscription, your profile is recommended to employers hiring matching criteria you indicate.

Access the best jobs for you Sign up for customised job alerts matching your experience, preferred industry, function and location.

SUBSCRIBE TO PREMIUM ALERT

Customer Success Specialist

How To Apply

Would you like WhatsApp and Email notifications on more Customer Success Specialist job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

0 - 0 NGN

Location

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Company

Candidate

Employer

Support

Job Details

Customer Success Specialist

How To Apply

Would you like WhatsApp and Email notifications on more Customer Success Specialist job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

0 - 0 NGN

Location

Share This Job:

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Related Jobs

Company

Candidate

Employer

Support