Customer Support Associate

Job Summary


As a Customer Support Associate at Turbo Energy, you will be the first point of contact for customers, ensuring that their inquiries, complaints, and service requests are handled efficiently and professionally.
You will play a key role in delivering excellent customer service, supporting metering-related issues, and helping customers navigate Turbo Energy’s solutions.
Your role is critical to building customer satisfaction, loyalty, and trust in our brand.


Key Responsibilities

Customer Support & Service Delivery:


Respond promptly to customer inquiries via phone, email, chat, or in-person channels.
Provide accurate information regarding metering, billing, installations, and related services.
Log, track, and resolve customer complaints within agreed service levels.
Coordinate with internal teams (technical, field, billing) to ensure timely resolution of customer issues.


Metering & Billing Assistance:


Guide customers through meter installation processes and troubleshoot basic metering issues.
Assist with billing inquiries, payment-related escalations, and consumption data clarification.
Support customers in understanding energy usage data from AMR/AMI systems.


Documentation & Reporting:


Maintain detailed records of customer interactions, complaints, and resolutions.
Generate daily/weekly reports on customer service trends and recurring issues.
Provide feedback to management to improve customer experience and service delivery.


Quality & Compliance:


Adhere to customer service policies, procedures, and regulatory compliance requirements.
Escalate complex technical or financial issues to the appropriate departments.
Participate in periodic audits and quality checks to ensure compliance with internal standards.


Continuous Improvement:


Provide input for process improvements to enhance service delivery efficiency.
Stay updated with product knowledge, metering technology, and regulatory changes.
Collaborate with team members to optimize workflows and reduce resolution times.


Qualifications


Candidate should possess relevant qualifications.
1 - 3 years of experience in customer service, preferably within the utilities or energy sector.
Basic understanding of metering systems (AMR, AMI) is an advantage.
Proficiency in customer support tools (CRM software) and Microsoft Office Suite.
Strong verbal and written communication skills.
Ability to handle complaints with empathy and professionalism.


Compensation

This role offers a net salary of N90,000 (Ninety Thousand Naira only) / Month.