Customer Support Officer

Job Summary


We are looking for a proactive and detail-oriented Customer Support Officer to serve as the primary point of contact between our manufacturing company and its customers.
The role involves handling customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring a seamless after-sales experience.


Responsibilities


Act as the first point of contact for customer inquiries regarding products, pricing, availability, delivery timelines, and order status.
Process customer orders accurately and coordinate with production, supply chain, and logistics teams to ensure timely fulfillment.
Provide technical and product-related information (e.g., specifications, usage, and maintenance guidelines) to customers.
Handle complaints, returns, and warranty-related issues in line with company policies.
Maintain accurate records of customer interactions, transactions, feedback, and service requests in the CRM/ERP system.
Identify recurring customer issues and collaborate with internal teams to improve service delivery.
Contribute to customer retention efforts by ensuring a positive and consistent customer experience.


Requirements


BSc in Business Administration, Industrial Relations, Supply Chain or related field.
2–3 years’ experience as a customer service representative.
Strong communication and interpersonal skills (verbal and written).
Familiarity with ERP/CRM systems (e.g., SAP, Oracle, Zoho, or similar).
Strong problem-solving, analytical, and organizational skills.
Ability to multiple tasks and meet deadlines.
Attention to detail and accuracy in handling data and documentation.



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