Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Enugu
Employment Type: Full-time
Job Summary
We are seeking a Customer Support Officer to provide excellent customer service, manage customer enquiries and complaints, coordinate after-sales support, and provide administrative and operational support to the Operations Manager.
The ideal candidate should have strong communication and problem-solving skills, experience in customer service, and the ability to manage multiple tasks in a fast-paced retail environment.
Key ResponsibilitiesRespond to customer enquiries, complaints, and requests through phone, WhatsApp, email, and other channels.
Provide timely and professional solutions to customer issues and escalate complex matters when necessary.
Coordinate after-sales support, including product complaints, warranties, repairs, returns, and exchanges.
Follow up with customers on pending issues and ensure timely resolution.
Maintain accurate records of customer complaints, enquiries, resolutions, and feedback.
Monitor recurring customer issues and provide recommendations for service improvement.
Support the Operations Manager with daily operational coordination, follow-ups, documentation, and reporting.
Assist in tracking branch activities, pending issues, and operational requests.
Liaise with Branch Managers, sales teams, technicians, and other departments to resolve customer and operational issues.
Prepare basic customer service and operational reports as required.
Support the implementation of customer service standards and operational procedures.
Perform other duties assigned by the Operations Manager or Management.
Key Performance Indicators (KPIs)
Customer response and resolution time.
Customer satisfaction and feedback.
Number of complaints successfully resolved.
Follow-up completion rate.
Accuracy and timeliness of reports.
Timely resolution of outstanding customer and operational issues.
Quality and effectiveness of support provided to the Operations Manager.
RequirementsBachelor's Degree, HND, or OND in Business Administration, Marketing, Mass Communication, Customer Service, or a related field.
1–3 years of experience in customer service, preferably in retail, consumer electronics, home appliances, telecommunications, or a related industry.
Excellent verbal and written communication skills.
Strong customer service and complaint-resolution abilities.
Good organisational and administrative skills.
Proficiency in Microsoft Office, WhatsApp, email, and basic reporting tools.
Ability to multitask, follow up effectively, and work with minimal supervision.
Must be based in Enugu
Must be proactive, professional, patient, and results-oriented.
SalaryN150,000 Monthly.
Application Closing Date
28th September, 2026.
How to Apply
Interested and qualified candidates should send their CV tand Cover Letter to: [Email hidden - Login to reveal] using "Customer Support Officer - Enugu" as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
