Customer Support Officer - Lagos

Job Summary


We're looking to hire a smart person that has great attention to detail, good writing skills, high level of empathy, and the ability to use a computer and understand how technology works super well.
We have a 2-step interview process (written application/case study, and an interview). We're invested in hiring the best candidates.


Role description


Responding promptly and professionally to customer inquiries and complaints via various channels (email, phone, social media chats)
Assisting customers with order placement, modifications, and product information.
Proactively manage the customer communication from item dispatch to arrival at the destination
Coordinating with the store operations team to ensure accurate and timely delivery.
Resolving customer complaints in a timely and efficient manner.
Log daily reports to track work performance.
Manage communication with our last-mile delivery partners
Find opportunities to upsell customers and close sales.
Monitoring customer interactions to ensure a consistent and positive customer experience


Job Requirements


Attention to detail
Experience doing customer service work is an additional bonus
Ability to use a computer and understand how technology works
Proficient in making calls to assist customers effectively
Ability to find simple ways to improve ordinary things
Proper written and spoken English
Ability to self-manage themselves
Effective communication skill.


Salary

N200,000 - N250,000 per month. 

Benefits:


Internet allowance
Health Insurance
Access to learning resources & opportunities
Paid time off
Employee discounts / loans.