Customer Support Representative

at OPay

Full Time

Job Summary

The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and managing customer relationships.

Key Duties/Responsibilities

Answer all incoming calls from customers and provide a resolution to complaints, inquiries, and requests.
Document and report all call information according to standard operating procedure.
Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
Follow up with customer calls where necessary.
Report service failures and other product-related issues observed while taking customer calls to the call center management for further action.

Requirements

Minimum of HND/BSC in Mass Communication or related field.
1- 2 years of experience as a call center or customer service agent.
Strong written and verbal communication skills, attention to detail, and analytical, organizational, and multi-tasking skills.
Energetic, highly self-motivated, and able to work efficiently and productively.

Salary - 70k Gross +30,000 Bonus, which improves after confirmation in 3 months, including a monthly transport stipend.

Location for interview: Alexander House, Plot 9, Dr Nurudeen Olowopopo Way, Alausa, Lagos 100212, Lagos

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

Would you like WhatsApp and Email notifications on more Customer Support Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

SUBSCRIBE TO PREMIUM ALERT

Salary

70,000 - 100,000 NGN

Monthly based

Location

Ikeja, Lagos State

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

Variable

Advance your career with BetaJob Certificates

Create account, take courses and earn verifiable certificates. Download and add certifications to your profile for better chance of getting hired.

Earn Certificates View Available Courses

Subscribe To Premium Alert To Get Hired Faster!

Get seen by employers With premium alert subscription, your profile is recommended to employers hiring matching criteria you indicate.

Access the best jobs for you Sign up for customised job alerts matching your experience, preferred industry, function and location.

SUBSCRIBE TO PREMIUM ALERT

Customer Support Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Support Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

70,000 - 100,000 NGN

Location

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Company

Candidate

Employer

Support

Job Details

Customer Support Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Support Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

70,000 - 100,000 NGN

Location

Share This Job:

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Related Jobs

Company

Candidate

Employer

Support