Customer Support Representative

at Afriex

Full Time

Responsibilities:

Support our users via chat, email, and social media.
Troubleshoot issues quickly and empathetically.
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Educate users on how to use Afriex effectively.
Report bugs and collaborate with our product team to improve user experience.
Bring fun and humanity into every interaction.

What We’re Looking For:

3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
Bachelor’s degree or equivalent.
Excellent written and verbal communication skills.
Ability to address complaints and issues with effective solutions and a positive attitude.
Passion for delighting customers with above and beyond service.
Excellent time-management and prioritization skills.
Leadership mindset.
Strong internet connection and a quiet work environment.
Familiarity with CRM system.
Able to work in shifts.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Lagos State

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

Any Level / PhD

Total Vacancies

Variable

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Customer Support Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Support Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

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Location

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Company

Candidate

Employer

Support

Job Details

Customer Support Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Support Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

0 - 0 NGN

Location

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