Kashia Limited - Our client is recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: Remote
Job Description
Our client is looking for someone who's genuinely good at helping people — patient with the frustrated ones, fast with the simple ones, and honest when something is broken.
What You'll Do
Respond to customer queries across email, live chat, and social channels
Troubleshoot product issues and escalate what you can't resolve
Keep the help centre and canned responses accurate and current
Log recurring issues and feed patterns back to product
Hit response and resolution time targets consistently
RequirementsWhat we're looking for:
1+ year in a customer-facing support role
Excellent written English — clear, warm, and correct
Comfortable with support tools like Intercom, Zendesk, or Freshdesk
Able to work shifts with weekend rotation
Calm under pressure
Nice to have:Fintech or SaaS support experience
A second language (French, Portuguese, or Swahili)
Some technical troubleshooting background
Salary€200 - €397 / month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
