Debt Retrieval Specialist - SCALE

Position Overview

SCALE is Renda's Value-Added Services (VAS) and Credit platform that enables crucial mobility solutions including vehicle repairs, fueling, insurance, CNG conversion, and financing. Through SCALE, we provide drivers, fleet owners, and operators with access to customized financial and operational services. We are currently seeking dedicated and results-driven Loan Collection/Recovery Agents to facilitate timely loan repayments and enforce agreed repayment terms. The ideal candidate will possess strong interpersonal skills, persistence, and a commitment to maintaining professionalism while achieving results.

Primary Responsibilities

Directly engage with SCALE beneficiaries to recover outstanding loan repayments.
Educate beneficiaries about repayment terms, timelines, and the consequences of default.
Negotiate and document revised payment plans when necessary.
Maintain precise logs of repayment efforts and report daily activities.
Escalate unresolved or high-risk accounts following internal recovery protocols.
Work in conjunction with the finance, risk, and VAS teams to reconcile account statuses.
Ensure all recovery efforts comply with company policies and regulatory standards.

Key Performance Indicators (KPIs)

Loan recovery rate (%)
Repayment promise-to-actual conversion rate
Number of successful recoveries per period
Accuracy and timeliness of recovery reports
Adherence to escalation and documentation procedures

Essential Qualifications & Requirements

3–5 years of experience in loan collection, debt recovery, or credit control.
Proven negotiation, communication, and problem-solving skills.
High level of professionalism, integrity, and persistence.
Ability to work independently, manage multiple accounts, and meet deadlines.
Familiarity with basic reporting tools (e.g., Google Sheets, Excel).
Fluency in English (proficiency in local languages is an added advantage).