Bretty Consultancy Services, an HR and Business consultancy firm, is recruiting suitably qualified candidates to fill the position below: Recruitment& Staffing
Job Title: Desktop / IT Support Engineer
Locations: Sabon Wuse, Niger and Ajaokuta, Kogi
Employment Type: Full-time
Job Summary
We are seeking a proactive and technically skilled Desktop / IT Support Engineer to join our team.
The successful candidate will provide first- and second-level technical support to end users, ensuring the availability, security, and optimal performance of IT infrastructure while delivering excellent customer service.
Key ResponsibilitiesInstall, configure, troubleshoot, and maintain desktop computers, laptops, printers, and peripheral devices.
Provide first- and second-level technical support for hardware, software, and network-related issues.
Perform basic troubleshooting and maintenance of CCTV systems, including camera connectivity, DVR/NVR configuration, and video playback issues.
Assist with the installation, testing, and troubleshooting of access control and biometric attendance systems.
Perform basic troubleshooting of EPABX/intercom systems, including extension connectivity and handset-related issues.
Support network infrastructure, including switches, routers, LAN/WAN connectivity, and Wi-Fi access points.
Configure and troubleshoot Microsoft Windows, Microsoft 365, Outlook, Teams, and Active Directory user accounts.
Install and configure software applications and operating system updates.
Respond to user requests through the IT ticketing system and resolve issues within established SLA timelines.
Maintain accurate IT asset inventory and documentation.
Coordinate with external vendors for repairs and maintenance when required.
Provide both remote and on-site technical support to users.
RequirementsHND / B.Sc. in Computer Science, Information Technology, Computer Engineering, or a related field.
2 - 4 years' experience in IT support or a similar role.
Hands-on experience with Windows operating systems, Microsoft 365, Active Directory, and networking.
Knowledge of CCTV, access control systems, biometric attendance devices, and EPABX systems.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and as part of a team.
Must be willing to relocate.
Preferred Knowledge:Candidates with basic knowledge of the following will have an added advantage:Fibre Optic Systems.
Earthing Pit Installation and Maintenance.
Radio Communication Systems.
Mast Tower Infrastructure.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should submit their CVs to: [Email hidden - Login to reveal] using "Desktop/IT Support Engineer" as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
