Director of Product Management at Moniepoint

About The Role


Product at Moniepoint is an inspired, customer-centric community, dedicated to crafting solutions that redefine our industry.
We are obsessed with the user experience of our customers in crafting intuitive, innovative easy-to-use solutions for our businesses. We listen to the needs and desires of our customers constantly and uncover their pain points while using our products.
We love entrepreneurial, technically-minded but commercially focused people and we reward them with freedom of expression and autonomy. We also make business decisions based on the large streams of data we receive daily, so we work daily with big data, perform data analytics and build models to cut through the noise and give our customers the best experience.


Job Purpose


Director of Product Management is a highly prominent role at Moniepoint. Directors of Product are responsible for building a product, running it, and owning its performance from start to finish of the product’s lifecycle.
Your product will have set KPIs with goals to achieve. You will be directly responsible for achieving these goals. You will have a team directly reporting to you to help you achieve your goals, which will include Engineering Managers, Software Engineers, QAs, Designers, and individuals representing Compliance and Finance.
At Moniepoint the customer is a major stakeholder. You will be acutely close to the customer and build products around their specific needs. You will also need to build for internal and regulatory considerations when the situation demands it. It is your job as Director of Product Management to represent the customer in all internal interactions, and balance the needs of all internal and external stakeholders for prioritisation.


Responsibilities

Management


Take ownership of the KPIS, and achieve associated goals for the product
Prioritise and execute initiatives to achieve the product’s goals in the fastest and most efficient way possible.
Provide highly effective management to each of the individuals in your team, to drive maximum performance.


User Discovery


Create, plan and execute user research to drive business outcomes.
Systematically create and explore opportunities and solutions for ideas that solve customer problems, deeply understanding the competitive context and data underpinning the product.
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer stickiness and increase revenue.


Product Development


Ensure any initiatives taken forward to build are clearly defined and tested, such that engineering resources are focused on building, optimising and maintaining products that deliver maximum impact.
Ensure the product being delivered is in line with the customer's current and future expected requirements.


Product Analytics


Define, set up and monitor key product KPIs and goals in line with the business objectives.
Generate insights and recommendations based on product usage and act upon them to optimise the product through its full lifecycle.


Other


Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
Work closely with technical teams to manage technical debt, deal with technical issues and ensure the ongoing technical health of the company.
Work closely with marketing in designing awareness, sales and go to market campaigns.


Requirements


The candidate must have a bachelor’s degree. We have a strong preference for candidates with degrees in a technical field.
The candidate must have 8+ years of experience, of which 5+ must be directly in product management.
The candidate must have worked in dynamic, high-growth tech or finance environments, with experience managing technical products and cross-functional teams.
The candidate must have shown clear evidence of self-driven entrepreneurialism.
Domain experience (where applicable- to be advised on a case-by-case basis).


Skills


Understanding of web, mobile and backend technologies, and experience having technical discussions with engineering teams.
Strong proficiency in gathering data, interpreting it, and using data to prioritise initiatives and get internal buy-in.
Expertise in user experience. Preferably within a fintech, banking or technology organisation.
The candidate must have worked in clear leadership positions, taking sole ownership for achieving overall business outcomes involving a number of stakeholders- internal and external.
Background in product management and user research should include:
Experience in creating a roadmap and prioritising in an environment with numerous stakeholders
Proficiency in various user research techniques.
Proficiency in various user usability testing techniques.
Proficiency in various user data analysis tools and techniques.
Experience making sense of ambiguous environments, to deliver measurable results through effective problem-solving.
Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
High bandwidth & organisational skills
Strong experience in a dynamic product management role.
Ability to efficiently manage and juggle multiple responsibilities.
Excellent at communicating complex ideas and owning product narratives
Experience in working with several cross-functional teams- engineering, marketing, legal, etc.
A collaborative team player, who can lead from the front, but also be willing and able to roll your sleeves up and get your hands dirty.
Excellent planning , Problem solving and strategic Thinking skills