Experience Officer

at GIG Logistics

Full Time

Key Responsibilities

Sell bus ticket at GIGM terminals to walk in guest.
Make and/or change travel reservation for walk in guest using the online booking system.
Create and maintain guest reservation records.
Announce arrival and departure information using the public address system.
Assist in guest luggage check in.
Ensure customer complaints and emergency concerns are escalated to the appropriate quarters.
Adhere to the company’s policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
Resolve service problem by clarifying the guest complaint via phone, email and in person.
Forward booking/traveling reschedule request to the concerned unit.
Serve guests by providing service information related to travelling schedule, fare and payment.
Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience

Minimum of Bachelor’s Degree or HND in any relevant discipline.
Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills and Competencies:

Excellent Customer Service.
Effective Written and Verbal Communication.
Computer Literacy.
Exceptional time management.
Problem-Solving Skills.
Neat and Professional Appearance.
Outstanding interpersonal skills.
Ability to Stay Calm Under Pressure.
Organized and Detail-Oriented.
Able to Work a Flexible Schedule.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Abuja

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Experience Officer

How To Apply

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Job Details

Experience Officer

How To Apply

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Salary

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