Female Executive Housekeeper Lagos

Protea Hotel By Marriot Lagos Kuramo Waters - Experience beautiful beachfront views from our Hotel situated along Kuramo Beach. This serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing stay.

We have 60 luxurious rooms with in-room tea/coffee-making facilities and turn-down packages. Protea Hotel Lagos Kuramo Waters facilities include complimentary Wi-Fi access, a gym, a swimming pool, a restaurant, a bar and other commendable amenities. We are recruiting to fill the position below:

Job Title: Female Executive Housekeeper

Location: Lagos

Employment Type: Full-time Job Description 

We are seeking an experienced, proactive, detail-oriented, and highly organised Female Executive Housekeeper to oversee the hotel's entire housekeeping operations. The successful candidate will be responsible for maintaining the highest standards of cleanliness, hygiene, presentation, and guest satisfaction across all guest rooms and public areas. She must demonstrate strong leadership, excellent organisational skills, attention to detail, and the ability to manage and motivate a housekeeping team while ensuring compliance with hotel standards and operational procedures.

Key Responsibilities

Oversee the daily operations of the Housekeeping Department. Ensure all guest rooms, corridors, public areas, offices, and other assigned spaces are properly cleaned and maintained. Conduct regular inspections of guest rooms and public areas to ensure they meet hotel standards. Ensure rooms are properly prepared and released within stipulated check-in timelines. Monitor room status and coordinate effectively with the Front Office Department. Ensure proper handling, storage, and maintenance of housekeeping equipment and supplies.

Supervise, train, motivate, and evaluate housekeeping employees. Prepare duty rosters and allocate responsibilities to team members. Ensure staff maintain proper grooming, personal hygiene, and professional conduct. Monitor staff attendance, punctuality, productivity, and performance. Address staff misconduct, negligence, and performance-related issues appropriately. Conduct regular departmental briefings and training sessions.

Monitor and control the usage of cleaning materials, guest amenities, linen, and other housekeeping supplies. Conduct regular stocktaking and maintain accurate inventory records. Prepare and submit departmental requisitions when necessary. Minimise wastage, pilferage, and unnecessary expenditure. Ensure proper accountability for all housekeeping items and equipment.

Ensure consistent delivery of excellent housekeeping services. Respond promptly to guest complaints relating to cleanliness and room conditions. Follow up on guest requests and ensure timely resolution. Maintain high standards of room presentation, linen quality, and bathroom hygiene. Work closely with other departments to ensure seamless guest experiences.

Health, Safety and Compliance:

Ensure compliance with hotel hygiene, sanitation, and safety standards. Ensure proper handling and storage of cleaning chemicals. Monitor compliance with hotel policies, procedures, and operational standards. Report maintenance defects and follow up to ensure timely resolution. Ensure lost-and-found items are properly documented, secured, and handed over in line with hotel procedures.

Key Performance Indicators (KPIs)

Guest room cleanliness and inspection scores. Guest satisfaction and housekeeping-related complaints. Room readiness and turnaround time. Staff productivity, attendance, and discipline. Effective inventory management and cost control. Compliance with hotel cleanliness and hygiene standards. Timely resolution of housekeeping-related maintenance issues.

Bachelor's Degree or HND in Hospitality Management, Hotel Management, or a related discipline. Minimum of 5 years' experience in the hospitality industry, with at least 2–3 years in a supervisory or managerial housekeeping position. Previous experience in a reputable hotel, preferably an international hotel brand. Strong knowledge of housekeeping operations, room inspection, laundry management, and inventory control. Knowledge of international hotel housekeeping standards will be an added advantage.

Required skills and competencies

Excellent leadership and people-management skills. Strong attention to detail and organisational abilities. Excellent communication and interpersonal skills. Ability to work under pressure and meet operational deadlines. Strong problem-solving and decision-making abilities. Good administrative, reporting, and record-keeping skills. High level of integrity, discipline, and professionalism. Proficiency in Microsoft Office applications.

Neat, presentable, and professionally groomed. Highly organised and detail-oriented. Firm, fair, and approachable in managing employees. Proactive and solution-driven. Honest, responsible, and accountable. Passionate about hospitality and excellent service delivery.

17th November, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.