Field Service Operations Engineer, Akwa Ibom

Tizeti Network Limited (wifi.com.ng) is a fast-growing NCC-licensed internet service provider and top provider of Unlimited internet in Nigeria as well as West African countries. Our services are reliable, affordable, and available in various packages to suit the needs of our customers. We also provide excellent customer support to ensure that our clients have a seamless internet experience.

We are recruiting to fill the position below:

Job Title: Field Service Engineer

Location: Akwa Ibom 
Employment Type: Full-time

Job Description

• The Field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair, and maintenance of wireless devices at client locations.
• He/she will install new hardware and software, and keep track of existing problems, solving complex local network issues within the customer's premises to ensure customer satisfaction.

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education to the client on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of the trouble ticket
• Application of configuration changes via our change control systems and processes.
• Liaise with customer service and sales teams concerning customer complaints and enquiries
• Conduct preventive maintenance to ensure uptime is maintained, and perform corrective maintenance as needed.
• Perform equipment upgrade and configuration
• Draft and submit reports

Requirements

• Must possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics engineering, Computer science, Information technology, or any other related discipline.
• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
• Strong customer service skills
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to detailand ability to multitask
• Organisational skills.
• Computer and technical skills.

Salary
N130,000 - N155,000 monthly.

Application Closing Date
7th October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job title as the subject of the mail.