Front Desk Officer

Job Summary:

The Front Desk Officer will serve as the first point of contact for clients, visitors, and stakeholders, ensuring a welcoming and professional environment. The role involves managing front office operations, handling inquiries, supporting administrative tasks, and providing excellent customer service to enhance the company’s brand image.

Key Responsibilities:


Greet and welcome clients, guests, and visitors courteously and professionally.
Answer, screen, and direct phone calls and emails promptly and efficiently.
Provide accurate information about the company’s services, property listings, and processes.
Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
Manage appointment schedules, meetings, and conference room bookings.
Assist clients and prospective buyers/tenants with inquiries and direct them to the appropriate department.
Handle incoming and outgoing correspondence, including mail, couriers, and deliveries.
Support the sales and leasing teams with client documentation and follow-ups.
Maintain visitor logs, access control, and ensure compliance with security procedures.
Perform basic administrative duties such as filing, data entry, and updating records.
Assist in organizing company events, open houses, and client meetings.
Uphold the company’s professional image by providing excellent customer service.


Qualifications and Requirements:


Bachelor’s degree or OND/HND in Business Administration, Mass Communication, or a related field.
1–2 years of experience in a front desk, customer service, or administrative role (experience in real estate is an advantage).
Strong communication and interpersonal skills.
Professional appearance and demeanor.
Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent organizational and multitasking abilities.
Ability to handle confidential information with integrity.
Customer-oriented mindset with problem-solving skills.