Front Office Manager (Imo State)

at Mathills Services Limited

Full Time

The Front Office Supervisor will oversee daily operations at the front desk to ensure seamless guest experiences. Acting as both a team leader and customer relations champion, this role involves supervising front office staff, coordinating with other departments, and maintaining operational standards.

Key Responsibilities

Supervise and coordinate daily front office routines: check-ins, check-outs, guest inquiries, and reservations.
Train and manage front desk staff, scheduling shifts and ensuring continuous development.
Effectively handle guest complaints, special requests (including VIP), and resolve issues promptly.
Maintain high standards of service, ensuring the front desk is presentable and professional.
Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Manage reservation systems, allocations, and daily front desk reports.
Uphold hotel policies, security protocols, and SOP compliance.

Qualifications & Skills

Diploma (minimum) in Hospitality Management or related field; a bachelor’s degree preferred.
1–3 years of experience in a front office or supervisory role within hospitality.
Strong communication, leadership, and problem-solving skills.
Proficiency with PMS systems (like Opera) and Microsoft Office.
Ability to work flexible shifts, weekends, and holidays

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

30,000 - 50,000 NGN

Monthly based

Location

Imo

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Front Office Manager (Imo State)

How To Apply

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Salary

30,000 - 50,000 NGN

Location

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Job Details

Front Office Manager (Imo State)

How To Apply

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Salary

30,000 - 50,000 NGN

Location

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