General Manager - Commercial & Communication  Lagos

Urban Crescent is a Nigerian furniture manufacturing company that prides itself on crafting high-quality furniture that is both stylish and functional. The company's focus is on producing furniture that is locally made in Nigeria, with a strong emphasis on sustainability and utilizing locally sourced materials. We are  recruiting to fill the following positions below: BrowseCareers

 Job Title: General Manager - Commercial & Communication

Location: Lagos

Job Type: Full-time About the Role

Urban Crescent Furniture Limited is seeking an experienced and commercially astute General Manager to provide executive leadership across its Commercial & Communications Division. The successful candidate will be responsible for commercial growth, financial performance, corporate communications, customer experience, quality assurance, and business systems. This position requires an accomplished leader capable of managing multiple departments, exercising sound executive judgment, developing high-performing teams, and translating business objectives into measurable results.

Develop and execute strategies that drive sustainable revenue growth and profitability. Lead Sales, Customer Service and Business Development. Oversee sales forecasting, pipeline management, pricing discipline and commercial performance. Identify new business opportunities, partnerships and growth channels.

Oversee corporate communications, brand positioning, public relations and media partnerships. Provide strategic direction for social media, content creation, video production, editing, email marketing and digital campaigns. Ensure brand consistency, audience development and measurable campaign effectiveness.

Establish and maintain excellent customer service standards. Oversee customer relationships, complaint resolution and retention initiatives. Supervise Quality Control and ensure compliance with approved product standards. Collaborate with Operations to align customer commitments with production and delivery capacity.

Oversee the effective utilisation of CRM, billing, reporting and other business systems. Drive technology adoption, data accuracy, process improvement and departmental efficiency.

Provide strategic direction and executive oversight across all assigned departments. Develop departmental budgets, performance standards and accountability frameworks. Lead managers and multidisciplinary teams, ensuring consistent execution and professional development. Exercise delegated decision-making authority responsibly and independently. Collaborate with the GM, Operations & Resources to achieve shared business objectives. Provide executive performance reports, financial insights and strategic recommendations directly to the Founder & Managing Director.

Qualification and Experience

Bachelor’s Degree in Business Administration, Marketing, Communications, Management or a related discipline. Minimum of 10 years’ relevant professional experience, including at least five years in senior management or executive leadership. Proven experience managing multiple departments and delivering substantial commercial results. Strong financial acumen, strategic thinking and executive decision-making capabilities. Excellent leadership, communication, negotiation and people-management skills. Sound understanding of corporate communications, brand management, customer experience and digital business systems. Experience in furniture, interiors, manufacturing or premium consumer goods is an advantage. Relevant professional qualifications will be an added advantage.

We seek a commercially intelligent, emotionally mature and decisive executive who demonstrates sound judgment, integrity, accountability and strong leadership presence. The successful candidate must be capable of leading independently, managing competing priorities, building high-performing teams and delivering measurable organisational results.

N1,000,000 / Month. Application Closing Date

Not Specified. How to Apply

Interested and qualified candidates should send the following to: [Email hidden - Login to reveal] using Application for General Manager - Commercial & Communication" as the subject of the email

An updated CV. A brief cover letter highlighting relevant executive leadership experience. Two or three measurable professional achievements demonstrating commercial growth or organisational leadership.