General Manager - Showroom Operations Area 11

ZBOM HOME is a premium home furnishing brand committed to transforming living spaces through innovative design, quality craftsmanship, and customised home solutions guided by its brand philosophy of “Understanding Life Better.”

ZBOM HOME provides comprehensive home furnishing solutions, ranging from customised kitchen furnishings to complete home interiors. The brand combines functionality, aesthetics, and exceptional craftsmanship to create inspiring living environments that reflect the unique lifestyles and preferences of its customers.

At ZBOM HOME, we are committed to delivering exceptional customer experiences through personalised service, innovative solutions, and superior product quality. Our mission is to transform customers’ aspirations for their homes into reality. We are  recruiting to fill the position below:

 Job Title: General Manager - Showroom Operations

Location: Area 11, Garki, Abuja (FCT) 

Employment Type: Full-time

Reports to: Managing Director Role Summary

The General Manager, Showroom Operations will provide strategic and operational leadership for the ZBOM HOME showroom in Abuja, Nigeria, with full accountability for its commercial performance, operational efficiency, customer experience, team productivity, and overall profitability. The role is responsible for translating ZBOM HOME’s premium brand positioning into an exceptional showroom experience that drives customer engagement, sales conversion, revenue growth, and long-term business relationships. The successful candidate will oversee the entire showroom operation, ensuring that sales targets are achieved, operating costs are effectively managed, inventory and customer orders are properly controlled, and the showroom consistently delivers on its financial and operational objectives. As the principal leader of the showroom, the General Manager will establish performance standards, lead and develop the showroom team, coordinate cross-functional activities, and maintain strong relationships with customers, architects, interior designers, real estate developers, contractors, and other strategic business partners. The role also requires a commercially astute and relationship-driven professional who is available to travel across Nigeria to develop business opportunities, strengthen strategic partnerships, expand the customer base, and position ZBOM HOME as a preferred provider of premium customised home furnishing solutions. The successful candidate will combine strong business leadership, sales management, operational discipline, and a passion for interior design and craftsmanship to drive sustainable showroom growth and profitability.

Provide overall leadership and direction for the showroom, ensuring the effective management of all sales, operational, administrative, and customer-facing activities. Assume full responsibility for the showroom’s day-to-day operations, ensuring compliance with company policies, procedures, brand standards, and operational guidelines. Develop and implement showroom business plans, sales strategies, and operational initiatives aligned with the company’s strategic objectives. Establish clear performance expectations, targets, and accountability frameworks for all showroom employees. Lead, supervise, coach, and motivate the showroom team to achieve individual and collective performance objectives. Foster a high-performance culture built on accountability, professionalism, customer satisfaction, teamwork, and continuous improvement. Ensure effective coordination of showroom activities, including sales, customer service, inventory management, display maintenance, order processing, and administrative functions. Identify operational gaps and implement corrective measures to improve efficiency, service delivery, and overall business performance. Represent the showroom in internal management meetings and provide updates on performance, business opportunities, operational challenges, and strategic initiatives.

Sales Strategy, Revenue Growth and Target Management:

Develop and execute effective sales strategies to achieve and exceed approved monthly, quarterly, and annual showroom sales targets. Take direct ownership of showroom sales performance, revenue generation, sales conversion, and customer acquisition. Translate approved business targets into actionable sales plans and individual sales targets for showroom personnel. Monitor sales performance against targets, identify performance gaps, and implement timely corrective actions. Drive the conversion of showroom enquiries, walk-in customers, referrals, and business leads into profitable sales. Oversee the entire sales process, from customer engagement and product presentation to quotation, negotiation, order confirmation, and post-sales follow-up. Ensure accurate preparation and approval of quotations, pricing, discounts, and customised product proposals in line with approved commercial policies. Identify opportunities to increase average transaction value, cross-sell, upsell, and maximise revenue from existing and prospective customers. Maintain an active sales pipeline and ensure effective follow-up on outstanding quotations, pending orders, and prospective business opportunities. Develop and maintain a robust customer database and sales pipeline, ensuring accurate documentation and regular updates. Analyse sales trends, customer purchasing behaviour, and market opportunities to inform sales strategies and business decisions.

Take full accountability for the showroom’s financial performance and profitability, ensuring that revenue growth translates into sustainable business returns. Develop and monitor showroom budgets, sales forecasts, operating expenses, and profitability targets in collaboration with management and the Finance team. Monitor gross margins, sales revenue, operating costs, and other key financial indicators to ensure the showroom operates within approved financial parameters. Ensure that pricing, discounting, and commercial negotiations are conducted within approved guidelines to protect profitability. Identify and implement cost-saving initiatives without compromising product quality, customer experience, or brand standards. Monitor showroom expenses, petty cash utilisation, and operational expenditure, ensuring proper documentation and compliance with financial controls. Work closely with Finance to ensure timely invoicing, payment collection, sales reconciliation, and resolution of outstanding customer balances. Review financial and operational reports to identify opportunities for improved profitability, resource utilisation, and business efficiency. Provide management with regular reports on revenue, margins, expenses, sales performance, and profitability. Recommend business initiatives that improve showroom performance, enhance customer value, and strengthen financial sustainability.

Ensure that all customers receive exceptional, personalised, and professional service consistent with ZBOM HOME’s premium brand positioning. Engage customers to understand their furnishing requirements, lifestyle preferences, budgets, and design expectations. Provide expert guidance on furniture designs, materials, wood types, finishes, customisation options, and home furnishing solutions. Ensure customers receive accurate product information, quotations, delivery timelines, and service commitments. Oversee customer orders from initial consultation through design approval, production coordination, delivery, and installation. Maintain effective communication with customers throughout the sales and fulfilment process. Resolve customer complaints, service issues, and escalations promptly and professionally. Develop long-term customer relationships that encourage repeat business, referrals, and customer loyalty. Monitor customer satisfaction and implement initiatives to improve the overall showroom experience.

Identify, develop, and pursue business opportunities across Nigeria to expand ZBOM HOME’s market presence and revenue base. Establish and maintain strategic relationships with real estate developers, architects, interior designers, contractors, corporate organisations, and high-net-worth customers. Proactively engage prospective business partners to generate leads, secure commercial opportunities, and develop long-term business relationships. Represent ZBOM HOME at business meetings, industry events, exhibitions, networking sessions, and other relevant engagements. Conduct market visits and business development activities across Nigeria, as required, to identify new opportunities and strengthen existing relationships. Travel across Nigeria to meet prospective and existing customers, explore business opportunities, and support the company’s commercial expansion. Monitor market trends, competitor activities, customer preferences, and industry developments to identify opportunities for growth. Develop and maintain a pipeline of strategic business opportunities and provide regular updates to management on prospects, engagements, and potential revenue. Collaborate with the MD to align showroom activities with the company’s broader business development strategy.

Showroom Operations, Display and Brand Management:

Maintain full oversight of the showroom’s physical environment, ensuring that it is clean, organised, secure, and professionally presented at all times. Ensure that all furniture displays, product arrangements, lighting, signage, and customer-facing materials reflect ZBOM HOME’s premium brand identity. Coordinate showroom layout changes, product displays, and merchandising initiatives in collaboration with relevant teams. Ensure that all displayed products are properly tagged, accurately priced, and supported by appropriate product information. Monitor the condition of showroom furniture and display items, ensuring that damaged, outdated, or defective products are promptly addressed. Ensure that the showroom remains visually appealing, functional, and aligned with current design trends and customer expectations. Maintain effective controls over showroom keys, assets, equipment, utilities, and other operational resources. Ensure compliance with applicable health, safety, security, and operational standards. Oversee the opening and closing procedures of the showroom and ensure that all operational activities are properly coordinated.

Inventory, Order Fulfilment and Cross-Functional Coordination:

Maintain effective oversight of showroom inventory, ensuring accurate stock records, proper product handling, and accountability for all showroom assets. Coordinate with warehouse, procurement, production, logistics, and design teams to ensure the availability and timely fulfilment of customer orders. Ensure that customer orders are accurately documented, processed, and tracked from confirmation through delivery and installation. Monitor product availability, stock movement, replenishment requirements, and inventory discrepancies. Ensure that customer measurements, design specifications, material selections, and customisation requirements are accurately captured and communicated. Coordinate with production and design teams to ensure that customer expectations are aligned with manufacturing capabilities and delivery timelines. Escalate production delays, supply chain challenges, and fulfilment issues promptly, ensuring effective resolution and customer communication. Ensure that all showroom transactions, inventory movements, customer orders, and relevant operational records are properly documented.

Marketing, Brand Promotion and Market Intelligence:

Collaborate with the Marketing and Communications team to develop and execute showroom marketing initiatives, promotional campaigns, and customer engagement activities. Support showroom events, product launches, exhibitions, and brand activation initiatives. Identify opportunities to increase showroom visibility, customer traffic, and brand awareness. Build relationships with relevant industry stakeholders, influencers, and professional networks to promote ZBOM HOME’s products and services. Collect and analyse customer feedback, market intelligence, and competitor information to support business planning and product positioning. Recommend marketing and promotional initiatives that drive qualified leads, customer conversion, and revenue growth.

Prepare and submit regular showroom performance reports to the Managing Director Monitor and report on key performance indicators, including:

Monthly and quarterly sales revenue against targets. Sales conversion rate and customer acquisition. Gross margin and showroom profitability. Average transaction value and sales pipeline. Customer satisfaction and repeat business. Inventory accuracy and order fulfilment. Operating expenses and cost efficiency. Employee productivity and target achievement.

Provide accurate and timely business insights, performance analysis, and recommendations to management. Ensure that all showroom activities are properly documented and supported by reliable operational and financial records. Implement management directives and provide timely feedback on execution and business outcomes.

Required Qualifications and Skills

Bachelor’s Degree in Business Administration, Marketing, Sales Management, Interior Design, or a related discipline. 5–8 years of relevant professional experience in sales, retail management, business development, or showroom operations. At least 3 years of experience in a managerial or leadership role with responsibility for team supervision and commercial performance. Demonstrated experience in managing sales targets, revenue generation, customer relationships, and operational performance. Proven ability to manage business operations with accountability for profitability, cost control, and commercial outcomes. Experience in the furniture, interior design, home furnishing, luxury retail, real estate, or related industries will be an advantage. Strong business development capabilities, with experience building relationships with corporate clients and strategic business partners. Demonstrated ability to lead teams, manage competing priorities, and deliver measurable business results. Willingness and availability to travel across Nigeria for business development, client engagement, and strategic relationship management. Valid driver's licence and ability to travel independently will be an advantage. Strong understanding of sales, revenue generation, profitability, pricing, and cost management. Strong interpersonal skills and the ability to build lasting relationships with customers and business partners. Ability to identify opportunities, negotiate commercially beneficial agreements, and expand the business network.

Primary Location: ZBOM Showroom, Abuja, Nigeria. Travel Requirements: Periodic regional travel across Nigeria for business development, partner meetings, and high-profile project site inspections. Dynamic, fast-paced environment requiring physical mobility across the showroom floor and active engagement during peak commercial seasons.

Salary is negotiable and will be based on qualifications, experience, and demonstrated competencies. Application Closing Date

31st December, 2026. How to Apply

Interested and qualified candidates should forward their CV to [Email hidden - Login to reveal] using “GM - Showroom” as the subject of the email.