Hausa Speaking - Inbound Customer Service Agent

at BFREE Africa

Full Time

Manage a high volume of incoming customer calls for all inquiries about products and services.
Negotiate with customers to facilitate recovery
Analyze all customer issues and assist in resolving them within the required timeframe.
Coordinate with customers and ensure appropriate questioning to identify issues.
Manage all customer inquiries and summarise them to be presented to management.
Maintain knowledge of all customer requirements and provide appropriate solutions.
Maintain accuracy of all data and verify the same for all customer services.
Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements:

Applicants must be fluent in speaking Hausa language.
Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
Excellent typing Skills.
Experience in a loan recovery/collections work environment is an added advantage.
Working knowledge of Google Workspace.
Excellent communication and negotiating skills.
Good listening skills and superb questioning techniques.
Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

Base salary of 75,000 NGN gross per month
Performance-based bonus of NGN100K based on eligibility.
HMO

Academic Qualifications:

B.Sc./HND/OND/NCE in any field.
Come and join the BFree Family - You will not regret it!

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

75,000 - 100,000 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Hausa Speaking - Inbound Customer Service Agent

How To Apply

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Salary

75,000 - 100,000 NGN

Location

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Job Details

Hausa Speaking - Inbound Customer Service Agent

How To Apply

Would you like WhatsApp and Email notifications on more Hausa Speaking - Inbound Customer Service Agent job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

75,000 - 100,000 NGN

Location

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