Head of Human Resources Operations, Lagos

Miller Consult Limited - Our client is a Leading Digital Pharmacy and Healthcare Company in Nigeria, is dedicated to empowering Africans with convenient access to quality medicines and monitored healthcare solutions. Our vision is to be the foremost digital healthcare platform in Africa, improving well-being and long-term survival. We leverage technology to break down barriers to healthcare access, operating a multi-pronged business model that provides affordable pharmaceutical supplies to individuals, HMOs, healthcare providers, and pharmacy outlets across Nigeria. Our product offerings include: online retail pharmacy, marketplace for vendors and pharmacy customers, and logistics management operations software.

They are recruiting to fill the position below:

Job Title: Head of Human Resource

Location: Lagos
Employment Type: Full-time

Role Overview

• We are seeking an exceptional Head of HR - a dynamic leader, strategic HR Business Partner, and expert in Talent Development and People Operations - committed to fostering a high-performance culture, driving employee engagement, and ensuring the company attracts, develops, and retains top talent.
• This individual will be highly experienced and strategic with a process-oriented mindset.
• They will architect and oversee the implementation of HR strategies, ensuring seamless people operations, efficient talent management, and continuous organizational development.

Key Responsibilities
Talent Development:

• Lead the design and implementation of comprehensive talent development strategies, including performance management frameworks, learning and development programs, career progression, and succession planning.
• Identify critical skill gaps and develop initiatives to enhance employee capabilities and foster a culture of continuous learning.
• Oversee onboarding and offboarding processes to ensure a positive employee experience.
• Develop and implement a rewards and recognition, and promotion playbook, linking to performance management.

HR Business Partnering:

• Act as a strategic HR Business Partner to senior leadership, providing expert advice and guidance on all HR-related matters, including organizational design, change management, and workforce planning.
• Translate business objectives into HR initiatives that support the company's growth and strategic goals.
• Facilitate effective communication and collaboration across all levels of the organization.
• Align with functional heads (Ops, Finance, Product, BD, Sales) to clarify role boundaries and expectations.

People Operations:

• Oversee all aspects of people operations, including HR policies, compensation and benefits, employee relations, and HR compliance.
• Drive the implementation of efficient and scalable HR processes and systems, leveraging technology to enhance the employee experience and HR effectiveness.
• Develop and monitor key HR metrics and analytics (e.g., headcount, attrition, absenteeism, payroll, training hours, satisfaction score) to inform decision-making and optimize HR performance.
• Ensure payroll and benefits records are accurate and confidential.
• Create and maintain a confidential HR filing system (digital & physical).

Strategic Leadership:

• Develop and execute a comprehensive HR strategy aligned with the company’s overall business objectives.
• Champion continuous improvement initiatives within HR, utilizing a process-oriented mindset to streamline workflows and enhance service delivery.
• Ensure compliance with Nigerian labor laws, PCN, NDPR requirements, and ethical standards.
• Lead, mentor, and cultivate a high-performance HR team, fostering a culture of innovation, accountability, and HR excellence.

Qualifications and Experience

• Minimum of 8 years’ progressive experience in Human Resources management, with at least 5 years in a senior leadership role, preferably within the pharmaceutical or healthcare technology sector.
• Proven experience in developing and implementing strategies across Talent Development, HR Business Partnering, and People Operations.
• Exceptional strategic thinking and problem-solving skills with a data-driven and process-oriented mindset.
• Strong leadership abilities, capable of inspiring and developing teams to achieve ambitious HR and organizational goals.
• In-depth knowledge of Nigerian labor laws, HR best practices, and digital HR solutions.
• Excellent communication, interpersonal, and negotiation skills, adept at engaging stakeholders and driving cross-functional collaboration.

What We Offer

• A Culture of Excellence: Join a collaborative, high-performance environment where creativity, data-driven decision-making, and people-centricity are core values.
• Growth and Rewards: Competitive compensation, significant professional growth opportunities, and the ability to shape the future of healthcare access for millions.

Application Closing Date
29th September, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.