Health Information Management / Customer Service Officer

Description


We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.
The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.


Key Responsibilities


Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
Retrieve and compile medical records for patient care, research, and legal purposes.
Process patient admissions, transfers, and discharges by accurately updating records and documentation.
Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.


Requirement & Qualifications


Minimum of an OND in Health Information Management
Proven experience in health information management and customer service in a healthcare setting.
Strong communication, interpersonal, and problem-solving skills.
Knowledge of medical terminology and patient privacy laws.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Must reside in Warri, Delta State or its environs.