Interrand Homes & Properties Limited (subsidiary of Interrand Group) is a reputable Construction and Real Estate Development company with offices in Abuja, Lagos and Ibadan.
We are recruiting to fill the position below:
Job Title: Help Desk Officer
Locations: Lugbe, Karu, Kuje, and Life Camp - Abuja
Employment Type: Full-time
Responsibilities
Perform post-resolution follow-ups with clients
Regularly review ongoing problems and follow up with problem owners regarding status and resolution
Planning, organizing, and managing staff in support of assigned business unit's products and services, overall help desk operation processes, while ensuring adherence to corporate and departmental policies, standards, and procedures
Assist the leadership team with developing, maintaining, supporting, and optimizing key functional areas in regards to help desk support for assigned area
Manage the 24x7 help desk operations center and oversee the continuous monitoring and service provided to both internal and external clients, ensuring through documentation and issues are brought to resolution
Act as an escalation point for direct reports, tier 1, tier 2, and tier 3 technical operations support staff, placing the highest priority on ensuring the activities of assigned staff meet the timelines and quality needs of the assigned business unit
Monitor, review, and quality check problem management ticket system to confirm problems are adequately resolved by staff teams
Continuously review the effectiveness of current procedures/best practices and strive to identify improvement to processes, presenting recommendations (of automation or implementation) to business unit management
Ensure department programs and processes are defined in accordance with department documented standards
Open and close AD accounts.
RequirementsCandidates should possess an NCE qualification with 3 - 5 years experience.
Application Closing Date31st July, 2026.
How to Apply
Interested and qualified candidates should send their CV and a Cover Letter to: [Email hidden - Login to reveal] using the job title as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
