Help Desk Officer Position

Responsibilties 


Utilize advanced proficiency in Microsoft Office Suite to streamline administrative task and enhance operational efficiency
Coordinate and prioritize activities within the helpdesk and operation department
Act as a key support resource for the manager, facilitating communication through emails, letters, report and other correspondence
Perform administrative duties within the operations department, including documentation, data entry and record management.
Monitor and manage the follow-up and feedback system within the operations department to gather insight, track progress and implement improvement.
Ensure timely dissemination of information to clients and contractors keeping them informed about updates, schedules and service-related matters
Collaborate with internal team to optimise processes, implement best practices and achieve departmental objectives.
Maintain accurate records, reports and documentation related to helpdesk activities, user interaction and service request.


Requirements


Bachelors’ Degree in Information Technology, Computer Science, Business Administration or a related field
Minimum of 3 years experience in Help Desk coordination, technical support or administrative roles
Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system
Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
Excellent organization abilities wit attention to details and a proactive approach to problem solving.