HR Officer in Abuja

Position Summary

The HR Officer is both strategist and operator—responsible for end-to-end talent management (recruitment → onboarding → engagement → performance → retention) while ensuring every HR touch-point embodies our culture of innovation, empathy, and 24/7 service excellence. You will be the go-to partner for employees and managers, championing best-practice HR policies and data-driven people decisions.

Key Responsibilities

Talent Management & Employer Branding


Facilitate recruitment for clinical and non-clinical roles: sourcing, screening, interviewing, offer reference checks, and pre-employment medicals.
Build and maintain a live talent pipeline reduce average time-to-hire by 20 % 
Represent Mitera at career fairs, tech meet-ups, and nursing schools to strengthen our employer brand.


Onboarding & Orientation


Design a 30-60-90-day digital onboarding journey that integrates new hires into our health-tech culture and ensures 90 % e-policy completion within the first week.
Coordinate with IT, Compliance, and Team Leads for seamless provisioning of tools, badges, and system access.


Employee Relations & Engagement


Serve as the first point of contact for HR queries; resolve >95 % within 48 hrs through our HRIS ticketing module.
Plan monthly culture events, wellness challenges, and “Lunch & Learn” sessions; target ≥75 % participation.
Conduct stay & exit interviews; produce quarterly insights to reduce regrettable attrition.


Performance & Learning


Administer the OKR cycle (quarterly check-ins, mid-year review, annual appraisal) within the HRIS.
Identify skills gaps and source micro-learning or external training partners; track ROI via post-training assessments.


Compensation & Benefits Administration


Maintain accurate payroll inputs (leave, overtime, allowances) and liaise with Finance for monthly pay runs.
Manage HMO staff enrollment, leave balances, and statutory remittances (PAYE, pension, NSITF, NHF).


Compliance & HR Analytics


Ensure 100 % compliance with Nigerian Labour Act, NHIS regulations, and internal HR policies.
Generate real-time dashboards on headcount, turnover, cost-per-hire, and diversity metrics for the executive team.
Ensure compliance with provisions of Mitera Employee/Staff Handbook.


HR Projects & Continuous Improvement


Lead digitization initiatives (e.g., e-signatures for contracts, automated birthday greetings).
Support Head of People & Culture in annual manpower budgeting and strategic workforce planning.
Collaborate with other departments to ensure smooth operational flow and member satisfaction.