Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Title: IT Systems Support Personnel
Location: Lagos
Job Role
Provide Tier 1 IT support delivery and log all support issues
Document resolutions and analyze trends for ways to prevent future problems
Field incoming help requests from end users via in-person, telephone, and e-mails in a courteous manner
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Apply diagnostic utilities to aid in troubleshooting
Responsible for inventory maintenance
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests.
QualificationsHigher Education Diploma or University Degree in the field of computer science or any related discipline
1 - 3 years working Experience in a Support Role
Microsoft/Cisco/ITIL Certifications is an added advantage
Experience with desktop and server operating systems, including Windows 10 and 11
Working knowledge of a range of diagnostic utilities, including bios hardware testing utility, Spiceworks network monitor
Strong written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
