IT/OT Onsite Support Specialist (Port Harcourt)

PURPOSE:


The Terminal IT/OT Support is responsible for providing end-user support, day-to-day support and maintenance of terminal’s IT/OT infrastructure and assets where it requires hands-on activities


RESPONSIBILITIES:


Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones.
Provide support, conduct maintenance, resolve incidents and implement changes for local IT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management
Resolve incidents within agreed service levels


WHO WE ARE LOOKING FOR:


Technical Support Experience: Proven background in providing end-user IT support (hardware, software, and mobile devices), with strong troubleshooting and problem-resolution skills.
Infrastructure & Systems Knowledge: Hands-on experience with IT infrastructure components such as desktops, laptops, printers, CCTV, biometric devices, radios, and related equipment.
Incident & Change Management: Experience resolving incidents and implementing changes within agreed service levels.
Collaboration Skills: Ability to work effectively with regional IT/OT teams, providing on-site support and coordinating to ensure smooth service delivery.
Technical Qualifications: Degree/Diploma in Information Technology, Computer Science, or related field, with relevant certifications being an advantage.
Customer Service Orientation: Strong communication and interpersonal skills, with a focus on providing timely, professional, and user-friendly support to end users.
Behavioral Competencies: Proactive, adaptable, and detail-oriented, with the ability to work under pressure, manage multiple priorities, and take ownership of issues until resolution.