Ellasot Consulting - Our client, a reputable consumer Finance organization, is recruiting to fill the position below:
Job Title: Loan Management & Recovery Officer
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Description
Our client seeking a competent, detail-oriented Loan Management & Recovery Officer to join its team.
The Loan Management & Recovery Officer is responsible for monitoring loan portfolios, tracking repayment performance, managing overdue and delinquent accounts, and ensuring timely recovery of outstanding loan obligations.
The role involves regular customer follow-up, field visits, payment monitoring, account reconciliation, and implementing appropriate recovery strategies to minimize loan losses and reduce Portfolio at Risk (PAR).
Key ResponsibilitiesMonitor loan accounts and repayment schedules to ensure customers meet their payment obligations.
Identify overdue, delinquent, and missed-payment accounts and initiate timely follow-up.
Contact customers through calls, messages, emails, and physical visits regarding outstanding repayments.
Conduct regular and surprise field visits to customers to assess business activities and repayment capacity.
Receive loan repayment funds from customers and ensure accurate posting to their accounts.
Maintain accurate records of loan repayments, outstanding balances, and delinquent accounts.
Monitor the loan portfolio and support efforts to maintain Portfolio at Risk (PAR) at an acceptable level.
Develop and implement appropriate follow-up and recovery strategies for overdue accounts.
Negotiate repayment arrangements with customers in line with approved company policies.
Escalate seriously delinquent accounts to management for further recovery action.
Prepare periodic reports on loan performance, overdue accounts, recoveries, and outstanding balances.
Reconcile customer payments and ensure discrepancies are promptly investigated and resolved.
Maintain professional relationships with customers throughout the monitoring and recovery process.
Ensure all loan monitoring and recovery activities comply with the organization's policies, procedures, and applicable regulations.
Work closely with the credit, operations, and finance teams to ensure effective loan administration and recovery.
RequirementsBachelor's degree/HND in Accounting, Banking & Finance, Economics, Business Administration, or a related field.
2–5 years of experience in loan management, credit administration, collections, or recovery, preferably within a bank, microfinance bank, or financial institution.
Knowledge of loan monitoring, repayment schedules and credit recovery processes.
Understanding of Portfolio at Risk (PAR) and delinquency management.
Strong numerical and analytical skills.
Proficiency in Microsoft Excel and other relevant financial/banking software.
Excellent communication, negotiation, and customer relationship skills.
Ability to conduct field visits and engage customers professionally.
Strong follow-up, organization, and record-keeping skills.
Ability to work with recovery targets and meet deadlines.
High level of integrity, confidentiality, and attention to detail.
SalaryN250,000 - N300,000 / month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their updated CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.
Note: Only candidates resident in Port Harcourt will be considered.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
