NYSC Interns Customer Service Assistant

A Customer Service Assistant typically handles various customer inquiries and issues, with the goal of ensuring customer satisfaction. Their responsibilities include managing phone, email, and online communications, resolving complaints, providing product information, maintaining accounts, and collaborating with other departments to address customer needs.

Key Responsibilities

Handle high volumes of incoming calls


Generate potential sales opportunities
Identify and evaluate customer needs to achieve satisfaction
Cultivate lasting relationships and trust with customer accounts through open and interactive communication
Deliver accurate, valid, and comprehensive information using appropriate methods and tools
Achieve personal and team sales targets and call handling quotas
Address customer complaints, offer suitable solutions and alternatives within set timeframes, and follow up to ensure resolution
Maintain records of customer interactions and documentation
Adhere to communication procedures, guidelines, and policies
Go above and beyond to engage customers
Assist with day-to-day customer support, ensuring timely responses and issue resolution
Establish and maintain effective relationships, fostering strong and positive connections with key client contacts to deliver excellent customer service
Coordinate and collaborate with other internal teams to address and resolve client queries and business challenges
Track and escalate inquiries by monitoring the progress of customer issues and escalate unresolved matters to ensure timely resolution
Contribute to internal documentation and support the team lead in understanding and professionally handling issues


Qualifications


Bachelor's degree in Social Sciences or a relevant discipline; MUST have completed the mandatory National Youth Service (NYSC) by the application date
0-1 year of customer-facing experience, preferably in sales
Enthusiasm for problem-solving and delivering exceptional service
Excellent communication skills, particularly when responding to customer emails and inquiries
Strong communication and presentation abilities
Problem-solving mindset and capacity to handle issues under pressure
Proficiency in MS Office tools (Excel, Word, and PowerPoint)
Proactive attitude, constantly seeking ways to improve processes and enhance customer experiences
Desire to learn and grow in customer support and success roles



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