MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting for the position below:
Job Title: Officer - Customer Operations - Walk In
Job Identification: 7665
Location: Port Harcourt, Rivers
Mission
Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.
DescriptionMarket MTN products and services to current and potential customers.
Perform the necessary system transactions related to customer requests.
Use organization and time management tools to track cases and meet turn-around times and other required metrics.
Maintain integrity in managing subscriber data and information.
Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
Identify and report on customer-impacting trends.
Enlighten and educate customers on new products and initiatives within MTN.
Escalate and route customer issues to the relevant process operators.
Verify the correct cash amounts are paid.
Perform software installation and configuration requests.
Perform the incidence escalation process in compliance with laid-down policies and procedures.
Collect and book-in customer phones for warranty repairs.
Communicate credit status to customers.
Identify problematic invoices proactively and promptly notify the billing division.
EducationFirst Degree in any related field
Fluent in English .
Experience:3-7 years' experience, which includes
Experience working with others.
Experience working in a medium-organization
Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).
Application Closing Date9th September, 2026, 10:55 PM.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
