MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Officer - Regional Technical NC Jobposting service
Job Identification: 7899
Location: Abuja
Reports To: Manager - Customer Operations Walk In North Central
Division: Customer Relations and Experience
Mission
Contribute to the MTN brand's sustenance and growth by providing technical support and providing excellent and timely resolution to all MTN device queries.
DescriptionHandle requests for software installation and configuration.
Carry out the incident escalation process in accordance with established policies and procedures.
Gather and schedule customer phones and devices for warranty repairs.
Investigate and resolve all technical complaints about network coverage, billing, data, devices, and value-added services
Improve customer satisfaction by responding quickly, communicating consistently, resolving each case satisfactorily, and escalating cases to support teams as needed.
Effectively manage complaints within the region and reduce incidents of customers referring complaints to external bodies.
Assist in the implementation of procedures with a focus on reducing the time it takes from initial customer contact to resolution of complaints.
Ensure complete compliance to Return Materials Authorization (RMA) procedure.
Support for FlyX, FibreX and Broadband journeys.
Regular knowledge sharing and prompt resolution of all technical escalations.
Manage all regional escalations by interacting effectively with all relevant support teams.
Proactively identify problematic invoices and notify the billing division.
Leverage customer interactions to identify opportunities and deliver tailored solutions that drive revenue growth while enhancing the overall customer experience.
Provide customers and stakeholders with on-the-spot and after-sales support.
Lead and manage special projects throughout the region.
Train and coach on new products, processes, devices, etc.
Manage cash transactions accurately, ensuring correct payment processing and adherence to company standards.
RequirementsEducation:First Degree in any relevant discipline
Fluent in English
Experience:3-7 years’ experience which includes:
Experience working with others
Experience working in a medium organization
Experience in a call center environment (Customer Care Rep (Retention& Churn)
Experience resolving common issues for smartphones, tablets, modems, routers etc.
Application Closing Date17th November, 2026; 11:55PM.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
