Operations Assistant Abuja

Duties and Responsibilities

Purpose:


Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules. 
Sales of clinical products such as membership packages e.t.c
Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc.


Engagement:


Providing information about the services and products of the Clinics when visitors make an enquiry. 
Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.


Delivery:


Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c 
Supports managers and employees through a variety of tasks related to organization and communication
Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Targeted Specialized Knowledge 


Bachelor’s Degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.
Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company.


Remuneration


EHA Clinics is committed to fair and competitive compensation for its employees.
We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.