Role Summary
The Operations Manager will be responsible for overseeing the daily operations of our multi-specialty clinic, ensuring smooth coordination between clinical, administrative, and support teams. This position requires a strategic thinker with exceptional leadership abilities to optimize processes, manage resources, and enhance patient satisfaction. You will play a crucial role in scaling operations while maintaining the highest standards of care and compliance.
Primary Responsibilities
Operational Excellence
Oversee daily departmental operations, including scheduling, patient flow, and facility upkeep
Implement systems to minimize wait times, improve appointment adherence, and enhance service delivery
Monitor KPIs (revenue, patient retention, inventory turnover) and refine strategies for growth
Team Development
Guide and mentor 25+ staff members, cultivating a culture of accountability, collaboration, and continuous learning
Manage hiring, training, and performance evaluations for administrative and clinical support teams
Financial Management
Work with leadership on budgeting, financial forecasting, and cost-control initiatives
Review profit/loss statements and identify opportunities to increase revenue and reduce waste
Negotiate cost-effective vendor contracts for dental supplies and equipment
Compliance & Safety
Ensure strict adherence to Nigerian dental regulations, OSHA standards, and infection control protocols
Conduct regular audits and staff training on HIPAA, safety procedures, and emergency preparedness
Patient Experience
Advocate for patient-centric practices to ensure high satisfaction and loyalty
Promptly address patient complaints and implement feedback-driven improvements
Strategic Growth
Assist in the launch of new specialties, technologies, or clinic expansions
Promote adoption of digital tools (e.g., EHR systems, tele-dentistry platforms)
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred)
Experience: 3+ years in dental/healthcare operations, including multi-specialty practice management
Skills:
Demonstrated leadership in cross-functional team management
Proficiency in dental practice software (e.g., Doctosmart, Dentrix, OpenDental)
Robust financial, analytical, and problem-solving abilities
Knowledge of Nigerian healthcare regulations and global best practices
Certifications: HIPAA, or PMP certification (a plus)
How To Apply
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
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