Operations Officer - Market Centra Ilorin

Zeedlabs is a Pan-African company that offers comprehensive IT services across various domains, including communication and integration, infrastructure, managed support, cloud computing, and software solutions. They specialize in providing systems solutions tailored to meet diverse technological needs. We are  recruiting to fill the position below:

 Job Title: Operations Officer - Market Centra

Location: Ilorin, Kwara

Employment Type: Full-time Job Summary

We are seeking an experienced Operation Manager to oversee the day-to-day operations of the Market Centra platform. The role will be responsible for managing vendors, listings, marketplace activities, customer issues and operational processes to ensure a reliable and seamless experience for users.

Oversee the daily operations of the Market Centra platform and marketplace activities. Manage vendor onboarding, verification, activation and ongoing compliance with platform requirements. Monitor product, service and business listings to ensure accuracy, quality and compliance with platform standards. Develop and maintain efficient processes for vendor management, transactions, complaints and issue resolution. Monitor marketplace activity and identify operational issues that may affect buyers, sellers or platform performance. Coordinate with the technology team to report and resolve platform-related operational issues. Monitor orders, transactions, cancellations, disputes and other marketplace activities. Work closely with Customer Support to resolve customer and vendor complaints promptly. Track vendor performance and take appropriate action where service standards are not met. Identify operational gaps and recommend improvements to increase efficiency and user satisfaction.

B.Sc./HND in Business Administration, Public Administration, Economics or a related field. 2 – 3 years of experience in e-commerce, digital marketplaces, online retail, fintech, technology or a related industry. Experience managing vendors, merchants, customers or marketplace operations. Strong understanding of online marketplace operations and digital platforms. Strong analytical, organisational and problem-solving skills. Proficiency in Microsoft Excel and relevant digital tools. Strong communication and stakeholder management skills. Ability to manage multiple priorities and work in a fast-paced environment. Experience with marketplace, e-commerce or fintech platforms is an added advantage

13th November, 2026. How to apply

Interested and qualified candidates should send their CV and a short cover letter to: [Email hidden - Login to reveal] using “Operation Officer – Market Centra” as the subject of the email.