Personal Banking Relationship Officer Abuja

At  Careers Verified, we go beyond narrowly defined clients’ issues; we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary lines of business, we help organizations find critical talent, access cutting-edge advice, and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation, etc., to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach, and proven track record in our practice areas, combined with in-depth knowledge of the realities of the industries we serve. We are  recruiting to fill the position below:

 Job Title: Personal Banking Relationship Officer

Locations: Abia, Abuja (FCT), Akwa Ibom, Anambra, Bayelsa, Cross River, Delta, Ebonyi, Edo, Ekiti, Enugu, Imo, Kogi, Kwara, Lagos, Niger, Ogun, Ondo, Osun, Oyo, Plateau, Rivers, and Taraba

Employment Type: Full-time Job Summary

We are seeking a results-driven and customer-focused Personal Banking Relationship Officer to acquire new customers, manage existing relationships, grow deposits, and drive the adoption of the Bank's personal and retail banking products. The successful candidate will be responsible for building strong customer relationships, identifying financial needs, promoting appropriate banking solutions, achieving sales targets and ensuring an excellent customer experience.

Acquire new customers through direct sales, referrals, networking, field marketing and other business development activities. Develop and maintain strong relationships with existing and prospective customers. Promote and sell personal banking products including savings and current accounts, salary accounts, debit cards, digital banking solutions, loans and other approved products. Drive deposit mobilization and grow the value of customer portfolios. Identify customer financial needs and recommend suitable banking products and services. Generate quality leads and follow up consistently to convert prospects into customers. Conduct customer visits and participate in field sales and marketing activities. Cross-sell and upsell relevant banking products to existing customers. Monitor assigned customer portfolios and identify opportunities for increased business. Achieve and consistently exceed assigned acquisition, deposit, revenue and product sales targets. Educate customers on the use of digital banking channels and self-service solutions. Ensure accurate completion and submission of account-opening and other customer documentation in line with regulatory requirements. Maintain accurate records of customer interactions, sales activities and prospects. Follow up on customer requests and complaints and ensure timely resolution or escalation. Maintain a strong understanding of the Bank's products, services, pricing and competitive offerings. Monitor competitor activities and provide relevant market intelligence to management. Ensure full compliance with the Bank's policies, procedures, KYC requirements, AML regulations and other applicable regulatory guidelines. Prepare and submit regular sales and performance reports to the appropriate supervisor. Participate in branch campaigns, customer acquisition drives and other business development initiatives.

Minimum of HND or Bachelor's Degree in any discipline. 1–2 years of experience in banking, financial services, sales, customer acquisition or relationship management is preferred. Experience in personal banking, retail banking, direct sales, or business development is an advantage. Strong understanding of banking products and customer acquisition strategies. Excellent communication, negotiation and interpersonal skills. Strong sales and relationship-management abilities. Ability to work independently and meet challenging sales targets. Customer-focused, proactive and commercially minded. Good knowledge of Microsoft Office and digital banking/customer management tools.

31st December, 2026. How to Apply

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