Product Manager, Employee Experience

YOUR RESPONSIBILITIES

Key Duties

Engage with client operations, service delivery, and sales teams to collect feedback, enhance processes, and introduce new service features.
Helm product discovery sessions to identify requirements that enhance delivery workflows, resource planning, and client-facing tools.
Coordinate closely with UX and engineering vendors to ensure timely, high-quality releases.
Establish and evolve the product roadmap for service offerings (e.g., employee engagement platforms, service delivery platforms, automation tools).
Align product objectives with broader service delivery KPIs—quality, turnaround time, cost-efficiency, and customer satisfaction.
Spot innovation opportunities to enhance service experience and value.

Required Qualifications

Outstanding communication, presentation, and negotiation abilities
Capability to navigate an organization effectively
Familiarity with SLA/KPI frameworks in managed services or outsourcing environments
Robust organizational and project management skills, with a strategic mindset focused on long-term success
Proven track record of designing and launching products or platforms that support service delivery, employee/community engagement and/or client enablement

Experiences

Should possess 8 years of product management experience, preferably in a service-based or operations-intensive environment
Demonstrated success in designing and launching products or platforms that support service delivery, employee/community engagement and/or client enablement
Solid grasp of service operations workflows, quality frameworks, and client lifecycle management