About the Role
The Product Manager for Merchant Onboarding will own the end-to-end experience of how merchants discover, register, verify, and start using Fairmoney's financial products.
You will be responsible for crafting intuitive onboarding flows, ensuring regulatory compliance, and driving adoption by making it effortless for merchants to go live.
This role demands strong problem-solving, execution discipline, and deep empathy for small and medium businesses in Nigeria's fast-evolving fintech landscape.
Key Responsibilities
Product Strategy & Vision:
Define and execute the product vision for merchant onboarding aligned with Fairmoney's growth objectives
Identify opportunities to streamline the onboarding journey and reduce friction
Onboarding Experience:
Design seamless, intuitive onboarding flows (KYC, document verification, activation)
Build merchant journeys that balance speed with compliance and trust
Cross-Functional Execution:
Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions
Ensure scalability of onboarding processes to support rapid merchant growth
Compliance & Risk Management:
Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines)
Anticipate risks in the onboarding process and design effective mitigations
Data-Driven Optimisation:
Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn
Use analytics and customer insights to continuously improve funnel conversion
Merchant Engagement & Feedback:
Conduct interviews and research to understand merchant needs and pain points
Leverage feedback to refine onboarding flows and improve merchant satisfaction
Market Awareness:
Stay informed on fintech and merchant onboarding trends across Africa and globally
Benchmark against best-in-class solutions to ensure Fairmoney remains competitive
Requirements
Bachelor's Degree in Business, Finance, Computer Science, or related field; Master's preferred
Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding
Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks
Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous
Analytical skills with experience using tools like SQL, Excel, or BI dashboards
Excellent communication and stakeholder management skills
Entrepreneurial, detail-oriented, and customer-obsessed mindset
Benefits
Private Health Insurance
Pension Plan
Training & Development
Hybrid work
Paid Time Off
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
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