Quality and Training Specialist

at FairMoney

Full Time

DUTIES AND RESPONSIBILITIES:

As a Quality and Training Specialist at FairMoney, your responsibilities include the following, which may be subject to change and expansion based on the company's clientele and services:

Uphold and enhance internal support and quality standards across all teams.
Evaluate support interactions based on internal benchmarks
Examine all customer service metrics (e.g. CSAT, FCR) and assess how the support team's performance impacts these KPIs
Develop strategies to enhance support KPIs
Identify training and onboarding program needs and initiate these projects
Oversee customer service performance at both agent and team levels
Foster a positive team culture.
Analyze and determine the root cause for all escalated service requests and utilize this information for continuous improvement within service delivery teams.
Work with other teams to provide training based on historical experience, processes, and procedures
Ensure strict adherence to Standard Operating Manuals
Keep all agents updated on the knowledge of the Lending and Bank's products and services (both new and modified)

Qualifications

2 - 3 years of experience as a quality assurance analyst
Innovative mindset with the ability to approach problems creatively.
Strong attention to detail
Robust analytical and problem-solving abilities
Superior verbal and written communication skills

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

Would you like WhatsApp and Email notifications on more Quality and Training Specialist job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

SUBSCRIBE TO PREMIUM ALERT

Salary

0 - 0 NGN

Monthly based

Location

Abuja

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

Variable

Advance your career with BetaJob Certificates

Create account, take courses and earn verifiable certificates. Download and add certifications to your profile for better chance of getting hired.

Earn Certificates View Available Courses

Subscribe To Premium Alert To Get Hired Faster!

Get seen by employers With premium alert subscription, your profile is recommended to employers hiring matching criteria you indicate.

Access the best jobs for you Sign up for customised job alerts matching your experience, preferred industry, function and location.

SUBSCRIBE TO PREMIUM ALERT

Quality and Training Specialist

How To Apply

Would you like WhatsApp and Email notifications on more Quality and Training Specialist job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

0 - 0 NGN

Location

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Company

Candidate

Employer

Support

Job Details

Quality and Training Specialist

How To Apply

Would you like WhatsApp and Email notifications on more Quality and Training Specialist job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

0 - 0 NGN

Location

Share This Job:

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Related Jobs

Company

Candidate

Employer

Support