Qore, a subsidiary of Appzone Limited is the only truly African cloud-native Core Banking Software provider. We are the Qore of the emerging digital financial ecosystem in Africa.
We are recruiting to fill the position below:
Job Title: Relationship Manager
Location: Lagos
Job Opening ID: 305
Employment Type: Full-time
Job Description
Serve as the first point of contact for all customer operational issues and requests.
Log, categorise, prioritise, and track cases on the service desk platform with proper categorisation, reproducible issue detail, and correct routing.
Ensure clean escalation and closure notes for every ticket.
Coordinate with Product Support and Engineering for deeper investigations on complex issues.
Maintain proactive communication with customers throughout the resolution lifecycle, providing timely status updates and expected resolution timelines.
Participate in daily and weekly service review cadences and contribute to operational reporting.
Flag recurring or systemic issues to the RM Team Lead for escalation and root cause analysis.
Maintain up-to-date client records including contact details, product subscriptions, and interaction history.
Surface client sentiment, recurring pain points, and operational insights to the CSM team to support strategic engagement.
Key Outcomes/KPIs
SLA adherence – response and resolution targets met consistently.
Ticket quality – proper categorization, reproducible issue detail, correct routing.
First-contact resolution rate (where applicable).
Customer communication quality and timeliness.
Volume of open vs. closed tickets per reporting period.
Internal escalation response time and follow-through rate.
RequirementsBSc in Accounting/Accountancy or a similar numerate discipline will be preferred.
2+ years of experience in B2B Relationship Management, Customer Support, Customer Success, Customer Relations, Customer Experience, Customer Operations, Technical Support, or Product Support role.
Strong problem-solving and communication skills with familiarity with ticketing tools and service processes (ITIL-aligned discipline).
Ability to handle pressure and manage multiple customers concurrently.
Proficiency with service desk/ticketing platforms (e.g., Freshdesk, Zoho Desk, or similar).
BenefitsVery Competitive & Rewarding Pay
Flexible work option (Hybrid)
Paid Lunch for onsite work
Lifelong Learnings.
Application Closing Date31st August, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
