Reliance Care Officer Lagos

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are  recruiting to fill the position below:

 Job Title: Reliance Care Officer Recruiterdashboard access

Location: Lagos Description

We are seeking dynamic and ambitious self-starters to join our team as a Reliance Care Officer. In this role, you will be the first point of contact for customers and stakeholders, responding to inquiries and resolving issues with empathy and a solution-driven mindset. You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

As a Reliance Care Officer, you will do the following:

Respond promptly to customer inquiries, requests, and complaints while maintaining a friendly and professional tone. Provide accurate and relevant information to prospective clients to guide them in selecting suitable health plans Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction. Accurately record and update customer feedback, complaints, and suggestions in the internal communication system Support customer acquisition efforts by engaging inbound prospects and encouraging them to purchase health insurance products or utilize company services

Bachelor's Degree or HND in any discipline Must have completed NYSC or have a valid exemption letter Basic proficiency in Microsoft Office tools. Willingness to work on shifts, including weekends. Excellent interpersonal, written, and verbal communication skills. Strong analytical skills and confidence working with numerical data. High attention to detail with a commitment to delivering quality work. Goal-oriented, adaptable, and able to perform well in fast-paced environments A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:

Competitive Salary and Benefits We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first Unlimited Leave Take the time you need when you need it—no limits, no questions Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

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