Intersect Consortium is a growing group of organizations working across mental health, healthcare, rehabilitation, pharmaceuticals, technology, manufacturing, and other specialized services.
Our ambition is to build organizations that don't simply operate independently, but work together to identify gaps, create solutions, and build sustainable businesses that make a meaningful difference.
We are recruiting to fill the position below:
Job Title: Senior Manager - Strategy, Administration & Customer Experience
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
The person would essentially have three pillars:Strategy & Performance:Lead OKR implementation across Intersect.
Work with departments to develop meaningful Key Results.
Track organisational performance.
Coordinate strategic planning.
Prepare management/Directors' reports.
Follow up on strategic commitments.
Identify gaps between plans and actual execution.
Administration:Oversee central administrative systems and standards.
Develop and maintain administrative procedures.
Improve filing and documentation systems.
Coordinate administrative workflows.
Ensure management actions are followed through.
Support leadership with highly organised coordination.
Ensure important tasks, deadlines and commitments do not fall through the cracks.
Support the administrative needs of the UK clinic.
Build systems that make the organisation more organised rather than simply adding more administrative work.
Customer Experience:Establish customer-service standards across the consortium.
Monitor client/patient/customer experience.
Review complaints, feedback and recurring service failures.
Identify where clients are being lost because of poor communication or follow-up.
Develop customer-service SOPs.
Coordinate customer-service training.
Monitor response and resolution times.
Work with relevant departments to resolve recurring customer issues.
Develop customer feedback mechanisms.
Produce customer-experience reports for management.
SalaryN600,000 - N700,000 monthly.
Application Closing Date
1st November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Snr Manager Strategy, Admin, and Customer Service" as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
