Job Brief:


We are looking for an experienced Senior Technical Customer Service Representative to handle complex customer issues, provide advanced technical support, and supervise junior technical CSRs. The role requires strong technical skills, leadership ability, and a customer-first mindset.


Key Responsibilities:


Resolve escalated technical issues via phone, email, or chat.
Supervise and support junior Technical CSRs.
Provide guidance and training to improve team performance.
Collaborate with internal teams for issue resolution and feedback.
Document recurring issues to support continuous improvement.


Requirements:


5 years in technical customer support.
Strong troubleshooting and communication skills.
Experience leading or mentoring a support team.
Knowledge of relevant systems/tools (e.g., CRM, telecom software).


Preferred:


Telecommunications/related experience.
Relevant technical certifications (e.g., CompTIA, Cisco)


 


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Note: Only shortlisted candidates are contacted.

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Salary

200,000 - 300,000 NGN

Monthly based

Location

Lagos

Job Overview
Job Posted:
1 year ago
Job Type
Full Time
Job Role
Senior level role
Education
BA/BSc/HND
Total Vacancies
1 Person
Category
Customer Care

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Location

Lagos

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