Dotts Media House is Africa's leading digital marketing firm - using three arms - content, consulting and strategy - to create campaigns, movements & stories that inspire change and socio-economic development - helping our corporate, institutional and governance clients expand their reach across an increasingly progressive audience. We have led almost 8 years of impeccable digital marketing, public relations, influencer marketing, corporate communications, project management, crises / reputation management, and government relations experience. We have several national / global awards & recognitions for our work.
We are recruiting to fill the position below:
Job Title: Tech Support Officer
Location: Lagos
Job Description
Respond to user enquiries through chat, email and support channels.
Assist users with registration and onboarding.
Help users navigate the platform.
Troubleshoot account and platform issues.
Handle login, verification, campaign, payment and notification-related issues.
Escalate technical bugs to the appropriate technology team.
Follow up on unresolved complaints until closure.
Maintain records of support tickets and recurring issues.
Monitor user complaints for recurring product problems.
Create and maintain FAQs and support documentation.
Provide feedback to Product and Technology teams.
Maintain professional and timely communication with users.
Assist users during major campaign periods and platform activations.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
