Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their businesses.
We are recruiting to fill the position below:
Job Title: Technical Customer Service Manager
Location: Victoria Island, Lagos
Employment Type: Full-time Jobposting service
Job Summary
We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination.
The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.
Key ResponsibilitiesManage customer enquiries, complaints, and escalations, ensuring timely resolution.
Coordinate after-sales services, repairs, maintenance, and warranty claims.
Liaise with technical teams to resolve equipment-related issues.
Monitor service requests and ensure prompt follow-up with customers.
Build and maintain strong customer relationships.
Maintain accurate records of customer complaints, service activities, and warranty claims.
Prepare customer service reports and identify areas for improvement.
RequirementsBachelor's Degree or HND in Business Administration, Engineering, or a related field.
2–4 years of relevant experience in customer service or after-sales service.
Experience in HVAC, engineering, or technical equipment industries is highly preferred.
Knowledge of warranty management, complaint resolution, and service coordination.
Strong communication, problem-solving, and organisational skills.
Proficiency in Microsoft Office and ERP/CRM systems.
SalaryN300,000 - N500,000 per month.
Application Closing Date
10th November, 2026.
How to Apply
Interested and qualified candidates should send their updated CV to: [Email hidden - Login to reveal] using the job title as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
