Vitel Wireless Limited is a telecommunications company and a licensed Mobile Virtual Network Operator (MVNO) in Nigeria, providing reliable voice, data, and SMS services nationwide. Driven by innovation and a commitment to quality service, we deliver dependable connectivity and exceptional telecommunications solutions.
We are recruiting to fill the position below:
Job Title: Technical Support Representative
Location: Ikeja, Lagos
Employment Type: Full-time Jobposting service
Key Responsibilities
Investigate and resolve Tier 1 and Tier 2 technical issues affecting customers, partners, agentsand company services.
Troubleshoot SIM, network, voice, SMS, mobile data and connectivity issues.
Resolve billing discrepancies, activation failures and platform-related faults.
Address billing-related questions and service requests.
Assist with APN configuration, device setup and connectivity challenges.
Manage technical tickets from reporting through investigation, resolution and closure.
Escalate complex technical issues to the appropriate technical team or network provider.
Maintain accurate records of technical issues, resolutions and escalations.
Identify recurring technical faults and recommend solutions to improve service delivery.
Qualifications & Experience
HND or Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
2–4 years of experience in technical support, customer support, or a service-focused role.
Solid understanding of customer support principles and technical support best practices.
Experience using CRM platforms and ticket management tools.
Strong verbal and written communication skills.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and perform effectively in a fast-paced support environment.
What We Offer
Innovative and collaborative work environment.
Opportunities for professional growth and development.
The opportunity to contribute to the growth of a leading telecommunications company and the future of digital connectivity in Nigeria.
Application Closing Date12th November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using “Application – Technical Support Representative (Ikeja Lagos)” as the subject of the mail. BuyMaps
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
