MeWe Electronics is a foremost Nigerian brand of electronics. The company produces electronic and household appliances for a vast customer base.
We are recruiting to fill the position below:
Job Title: Technical Support Specialist (Call Center)
Location: Isolo, Lagos
Employment Type: Full-time
Job Summary
We are seeking a customer-focused and technically savvy Technical Support Specialist to join our Call Center team.
In this role, you will be the first point of contact for customers experiencing technical issues with their home appliances.
You will diagnose problems, guide customers through troubleshooting steps over the phone, and ensure a seamless after-sales service experience.
Key Responsibilities
Technical Troubleshooting: Provide clear, step-by-step technical assistance to customers via phone calls and digital channels regarding home appliances (specifically TVs, fans, blenders, etc.).
Issue Resolution: Diagnose product malfunctions, determine warranty eligibility, and provide accurate solutions or escalate complex hardware issues to the technical field team.
Customer Care: Handle customer inquiries, complaints, and feedback with patience, empathy, and professionalism.
Data Logging: Accurately document all customer interactions, product issues, and resolutions within our CRM or ticketing system.
Product Knowledge: Stay updated on product specifications, common technical faults, and repair procedures for all company appliance models.
Requirements & Qualifications
Education: OND, HND, or B.Sc. in Electrical/Electronic Engineering, Computer Science, or a related technical field (preferred but practical knowledge is prioritized).
Experience: 1–2 years of experience in a technical support role, call center, or after-sales department.
Product Knowledge (Mandatory): Strong practical knowledge of Home Appliances (Smart/LED TVs, electric fans, blenders, and other kitchen/household electronics).
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts in simple, non-technical terms.
Proximity: Crucial. Candidates must reside within close proximity to [Insert Office Location/Neighborhood] to ensure punctual attendance and ease of commuting.
Skills: Strong problem-solving abilities, patience, and proficiency in using basic CRM or call center software.
What We Offer
Competitive salary (N100,000 – N130,000 net per month).
Opportunity to work with a growing, dynamic electronics brand.
Professional growth and training in after-sales operations.
Application Closing Date23rd July, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
Note: For more enquires, call; 09169992631.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
