TrulyAsake is a Lagos-based fashion and clothing brand founded and led by creative designer Asake, specializing in ready-to-wear (RTW), bridal, and custom-made apparel.
We are recruiting to fill the position below:
Job Title: Admin / Client Experience Officer
Location: Lagos
Work Schedule: Monday - Friday (9am - 5pm)
Job Summary
We're looking for a proactive, organised and people-focused Admin / Client Experience Officer to join our team and be the face of TrulyAsake.
You will play a key role in ensuring our day-to-day operations run smoothly while delivering an exceptional experience to every client.
Key Responsibilities
Customer Communication: Respond to enquiries across WhatsApp, Instagram, Tik Tok and other platforms promptly and professionally.
Walk-in Client Experience: Welcome and attend to in-store clients, providing a warm and seamless experience.
Order & Client Management: Manage orders, follow-ups, payments, deliveries and ensure clients are properly updated.
Client Support & Issue Resolution: Handle complaints and concerns professionally, ensuring satisfactory resolutions.
Records & Documentation: Maintain accurate records of customers, orders, payments and other key information.
Operations Support: Provide administrative support to the management and production team, track pending tasks and ensure smooth day-to-day operations.
RequirementsExcellent communication and interpersonal skills.
Organised and detail-oriented.
Proactive and solution-driven.
Customer-focused with a warm and professional attitude.
Comfortable managing multiple conversations and tasks.
Tech-savvy and familiar with social media platforms.
Reliable, accountable and able to work independently.
Previous experience in a similar role is an advantage.
RemunerationVery competitive pay (based on experience and ability).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV and a brief introduction to: [Email hidden - Login to reveal] using "Admin / Client Experience Officer" as the subject of the mail.
Note: For more enquiries, contact: 09051493915 via WhatsApp.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
