After Sales Manager Ikeja

Transsion Holdings is a leading global technology company specializing in smart devices and consumer electronics. Through its renowned brands—TECNO, Infinix, itel, Oraimo, and Syinix—the company serves millions of customers across Africa and other emerging markets. We are committed to innovation, operational excellence, and developing talented professionals who are passionate about making an impact. We are  recruiting to fill the position below:

 Job Title: After Sales Manager

Location: Ikeja, Lagos

Employment Type: Full-time Job Description

We are seeking an experienced After Sales Manager to lead our after-sales service operations for the home appliance business. The ideal candidate has proven experience in the home appliance industry, preferably with background at Hisense or similar major home appliance manufacturers, and understands the unique demands of emerging markets.

Lead and manage the complete after-sales service lifecycle for home appliance products (TVs, refrigerators, washing machines, air conditioners, small appliances, etc.) Establish and optimize after-sales service processes, standards, and SOPs Monitor service KPIs including first-time fix rate, customer satisfaction, turnaround time, and service cost efficiency Manage warranty claims, repairs, replacements, and customer complaints resolution

Build, train, and lead after-sales service teams (internal staff and field technicians)  Develop training programs for technical skills and customer service excellence  Set performance targets and conduct regular reviews  Foster a customer-centric service culture

Establish and manage authorized service centers and partner networks  Evaluate and onboard service partners based on technical capability and service quality  Conduct regular audits and quality checks on service partners  Expand service coverage to meet business growth demands

Oversee technical troubleshooting and escalation processes  Collaborate with product and R&D teams to address recurring quality issues  Analyze failure patterns and provide feedback for product improvement  Maintain technical documentation and service manuals

Ensure high levels of customer satisfaction and brand loyalty  Implement customer feedback systems and service recovery protocols  Manage VIP customer escalations and critical service issues  Drive service innovation and digital transformation initiatives

Manage after-sales service budget and cost control  Optimize spare parts inventory and supply chain coordination  Negotiate service contracts with partners and vendors  Report on service costs and ROI to senior management Requirements

Essential Qualifications 

Bachelor's Degree in Engineering, Business Administration, or related field  5–8 years of after-sales service experience in the home appliance industry  Proven track record at Hisense or other leading home appliance manufacturers (e.g., Haier, Midea, TCL, Skyworth, Changhong)  Strong technical knowledge of home appliance products (major and small appliances)  Experience managing service operations in emerging markets (Africa, Southeast Asia, Middle East, Latin America preferred)  Fluent in English (additional local languages are a plus)

Deep understanding of home appliance repair, maintenance, and quality standards  Experience with service management systems and CRM platforms  Strong analytical skills for data-driven decision making  Excellent project management and organizational abilities  Knowledge of warranty management and spare parts logistics

Proven leadership experience managing cross-functional teams Strong customer service orientation and problem-solving mindset Excellent communication and stakeholder management skills Ability to work in fast-paced, multicultural environments Adaptability and resilience in challenging market conditions  Strategic thinking with hands-on execution capability Preferred Qualifications  Experience with Hisense's after-sales service systems and processes  Background in setting up after-sales operations in new markets  Experience with digital service platforms and remote diagnostics  Knowledge of consumer electronics and smart home products  MBA or advanced degree in business management  Experience working for multinational corporations in emerging markets

30th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "After Sales Manager" as subject of the mail.