Client Relations & Retention Executive Yaba

Crovation Limited is a dynamic, award-winning real estate firm with landed properties across Lagos and Ogun State. We specialize in property sales, development, land acquisition, and investment solutions, with a strong reputation for credibility, transparency, and secure property allocation without delays.

We offer seamless sales processes and flexible payment plans tailored to clients’ cash flow needs, making property ownership easier and more accessible. Our commitment to quality and trust has earned us industry recognition over the years.

As an employer, we provide excellent staff welfare packages and a performance-based reward system that encourages excellence and growth. We are a professional, people-focused organization dedicated to delivering value to clients while building a rewarding environment for employees. We are  recruiting to fill the position below:

 Job Title: Client Relations & Retention Executive

Location: Yaba, Lagos

Employment Type: Full-time

Work Hours: Monday–Friday, 9:00 AM–5:00 PM Job Summary

We are looking for a proactive and customer-focused Client Relations & Retention Executive to join our growing real estate team. This role is ideal for someone who goes beyond simply answering client enquiries. You will be responsible for building lasting relationships, keeping clients engaged, resolving concerns, and ensuring that our clients continue to have confidence in our brand long after a transaction is completed.

What You’ll Do

Manage relationships with existing clients and serve as a key point of contact throughout their customer journey. Proactively follow up with clients and provide timely updates on payments, documentation, allocation, surveys, and other property-related processes. Handle client enquiries, complaints, and concerns professionally and ensure timely resolution. Work closely with Sales, Operations, Accounts, Legal, and other teams to resolve client issues. Monitor pending client requests and ensure nothing falls through the cracks. Re-engage inactive or dissatisfied clients and identify opportunities for retention. Build strong relationships that encourage repeat business, referrals, and long-term loyalty. Maintain accurate client records and follow-up schedules. Track client feedback and identify recurring issues that can improve our customer experience. Prepare regular reports on client engagement, complaints, resolutions, and retention.

Who We’re Looking For?

Has 2–4 years’ experience in Client Relations, Customer Success, Customer Service, Account Management, or a similar role. Has excellent communication and interpersonal skills. Is confident handling difficult conversations and resolving client concerns. Is highly organized and excellent at follow-up. Takes ownership instead of constantly waiting for instructions. Is empathetic, patient, professional, and solution-oriented. Can communicate effectively through phone calls, WhatsApp, email, and face-to-face interactions. Is comfortable working in a fast-paced, target-driven environment. Has experience in real estate or property-related services — an added advantage.

Salary & Why Join Us?

N100,000 - N150,000 Monthly. This is more than a customer service role. You will have the opportunity to own the client experience, influence customer retention, build valuable professional relationships, and grow with a developing real estate business. If you are naturally good with people, love solving problems, and understand that great client relationships are built through consistent follow-up and trust, we would like to hear from you.

28th September, 2026. How to Apply

Interested candidates should send their CV to: [Email hidden - Login to reveal] using "Client Relations & Retention Executive" as the subject of the email.

Note: Only shortlisted candidates will be contacted.