Excel Health is an AI-driven, holistic e-health ecosystem focused on providing predictive, personalized, and culturally relevant digital healthcare across Africa, with a strong current footprint in Lagos, Nigeria.
We are recruiting to fill the position below:
Job Title: Clinical Admin & Patient Support Assistant
Location: Remote (Nigeria-based preferred)
Job type: Part-time or Full-time (flexible)
Work mode: Hybrid (Nigeria-based preferred)
Slot: 2 Openings
Decription
We are building Excel Health, a digital healthcare platform providing telemedicine, home care services, and continuous patient support. To support our growing operations, we are hiring 2 Clinical Admin & Patient Support Assistants to join our core operations team.
This is a high-impact hybrid role combining patient support, admin coordination, and light clinical operational tasks.
Role Overview
You will serve as the first point of contact for patients and the operational support system for doctors and nurses.
You will manage:Patient communication
Community/forum engagement
Home care coordination
Administrative and clinical support tasks
Key ResponsibilitiesPatient Support & Communication:Respond to patient inquiries via WhatsApp/platform
Handle complaints, concerns, and general service questions
Ensure patients are guided and supported at all times
Community & Engagement Support:Manage and moderate the patient community/forum
Share updates, health tips, and service information
Ensure a safe, supportive, and engaging environment
Home Care Coordination:Coordinate home medication delivery and nurse visits
Liaise with mobile nurses and clinical team
Track service completion and patient feedback
Administrative Support:Maintain patient records and service logs
Update trackers for appointments, payments, and follow-ups
Support scheduling between patients and clinicians
Escalation Support:Escalate clinical concerns to nurses or doctors promptly
Ensure urgent issues are properly flagged and followed up
who we Are Looking For
We are looking for individuals who are:Medical Assistants / Nursing Assistants / Healthcare support staff
OR experienced in hospital admin, customer care, or patient coordination
Strong communicators and emotionally intelligent
Calm under pressure and highly organised
Comfortable using WhatsApp, Google Sheets, and digital tools
Bonus if you have:Healthcare background or clinical exposure
Experience in customer service or patient-facing roles
Why This Role Matters:You are not just admin.
You are:The first human connection point for patients
The coordination hub of the entire system
A key driver of patient experience and trust
The operational backbone of Excel Health
Why Join Use
Be part of a fast-growing health-tech startup
Work directly with doctors, nurses, and patients
Gain exposure to telemedicine and digital healthcare systems
Grow into operations, care coordination, or leadership roles
SalaryN70,000 - N120,000 / Month (based on experience)
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV and Leadership Certification/Portfolio of experience to: [Email hidden - Login to reveal] and [Email hidden - Login to reveal] using the Job Title as the subject of the email.
Additional Information
In addition, candidates should send their CV + short introduction
Relevant experience (admin, healthcare, or customer service)
Why you want to work in digital healthcare
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
